Warranty

Providing the
Highest Quality Plumbing
in the Most Professional Manner

Plumbing Solutions, LLC is committed to standing by our workmanship. Even though we take every precaution during installation, there are times that warranty items do occur, although rare. We offer a 1-year correction period on all workmanship. Standard warranty calls will be scheduled for the next available appointment during business hours. Only emergency calls are routed during non-business hours/days. Emergency calls receive priority treatment. Our warranty does not begin until the house is completed and tested by our QI team. Any party that turns on the water to a home prior to it being 100% completed and reviewed by our QI team, accepts full responsibility for any damages that may occur. Contact us today for more information about our residential plumbing warranty.

Steps Homeowners Can Take To Protect Property During A Plumbing Emergency

Water Leaks

For water leaks at a fixture, immediately turn off the shutoff at the fixture to prevent further damage. For water leaks on the water system or leaks that do not stop by shutting it off at the fixture, turn off the main water supply to the house. Block water from spreading to new areas of the home if water can not be stopped. Make every effort to clean up the water immediately to prevent further damage. For pictures of shut off locations click here

Drain Backups

Stop using the drain system immediately! For toilet backups that will not stop, turn off the shut off valve, behind the toilet. After shutting off the water, if the situation continues, open the white cleanout cap outside along the side of the house. Block off the water from spreading to new areas of the home if the water can not be stopped. Make every effort to clean up the water immediately to prevent further damage. For pictures of cleanout locations, click here

Freeze Alert!

During freezing weather homeowners/builders must take precautions to prevent unwarrantable damage to the plumbing pipes.

Steps Homeowners Can Take To Protect Property During A Plumbing Emergency

  • Builders: Check ALL unoccupied houses to ensure no other vendor, sub, realtor, etc. has turned the water back on to the home. In any unoccupied home, or home with no power, the water should always remain off and drained down.
  • Leave water dripping from a faucet (hot & cold) during freezing weather.
  • Insulate hose bibs during cold weather
  • Do not leave hoses connected to hose bibs
  • Tankless water heaters are likely to freeze without power to the units!
  • Keep tankless water circulating as an extra precaution (see step 1)
  • Close all foundation vents

If your pipes have Frozen

  • Turn off the main water supply at the street* and open all hose bibs to drain house
  • Leave outside hose bibs open
  • Open faucets in the home until pipes have unfrozen (DO NOT leave faucets open in unattended home or with the shutoff to the home in the one position for any period)
  • Call us if you are not sure if the house has been tested before you turn on the water!
  • For tanks or toilet bowls with standing water you can pour in a small amount of bio-degradable anti-freeze to assist
  • Turn the heat up in the home to assist in thawing out
  • Open all cabinet doors
* If shutoff at the street cant be located (recommended), shutoff at the home
* DO NOT leave water valves on if the thawing process is not being supervised. If you leave the home be sure to turn off all valves.
* Leaks resulting from frozen lines are not warrantable if they are installed per code requirements

DO NOT FLUSH

  • Baby wipes
  • Rags/Cloths
  • Fats, Oils, and Grease
  • Diapers
  • Paper Towels
  • Prescription Pills
  • Q-Tips
  • Feminine Products

Warranty Department

803-513-5749
Warranty@PlumbingSolutionsLLC.Com
To Submit Warranty Online
Click Here

 

*For Plumbing Emergencies, CALL!

What is an Emergency?

  • Water leak causing damage that cannot be isolated
  • No water or leak that causes no water to the home
  • Drain stoppage or backup

Warranty Limitations

Manufacturer warranties are guaranteed and carried out by the manufacturer. Plumbing Solutions does not warranty any manufactured product installed that has been selected by the builder/homeowner.

Contact the Manufacturer.

Tankless Heaters

  • Tankless Heaters do provide Endless Hot Water
  • Tankless Heaters DO NOT provide Instant Hot Water