Plumbing Solutions, LLC was founded by its CEO, Jeff Pindak. Jeff is a licensed plumber in the states of South Carolina, Georgia, and North Carolina. His personal focus is on advancing the trade of plumbing through educating and training the next generation of plumbers. He personally works on advancing the trade in many ways outside of his work with Plumbing Solutions, LLC. Our team of quality plumbing professionals specialize in new construction residential plumbing, and offer a variety of different plumbing services. We are also available 24 hours a day for all types of emergency leaks or repairs. We are happy to assist you with any of your plumbing needs, so reach out today to see how we can help. We look forward to working with you!
Plumbing Solutions LLC was founded with the mission To Provide the Highest Quality Plumbing in the Most Professional Manner. The company does this by keeping its mission and core values at the forefront of our minds daily. We continue to strive to set ourselves apart with our Fanatical Customer Service, Standard Installation Practices, Quality Inspections, Quality Training, and a clear Service Level Agreement.
Our customer service outlines our commitment to excellence by our team. The first part of customer service is understanding that service is in the mind of the customer. We listen to our customers and take ownership for insuring they feel they have received fanatical customer service. If you are ever in our office, look on any of walls in our offices and you will see our fanatical customer service standard, posted so everyone can see from their desks. This helps to remind our team that the industry standard is not good enough. Our core values, integrity& professionalism are always on display.
Our standard installation practices are detailed outlines of best practices for our install staff. These practices are crafted with plumbing codes, years of experience, and our customers needs in mind. By providing a detailed standard, we are able to grow our team and maintain quality. You can not manage, what you do not measure. By having a clear standard and always measuring, we are always improving. Our standard installation practices are just one way we meet our core value of productivity.
Our quality inspection (QI) team works relentlessly to ensure that our fanatical customer service is displayed in the installation of all of our work and that our standard installation practices are active on all of our projects. The trade is evolving and so are we. With each code change, each customer request, each lesson learned, our QI team ensures Plumbing Solutions is upholding our core values of being innovative and efficient.
With every quote, we outline clearly to all of our customers, our Service Level Agreement (SLA). This agreement puts pen to paper to what Plumbing Solutions includes in all bids, what we are not, and what you can expect. An extension of our customer service level agreement is a detailed warranty policy.